FAQ

1. How can I get a login for RWGServices?

Regular visitors of RWGS can retrieve information without having to log-in. They have insight into the arrival of a vessel, container status, object status and the average Truck Visit Time. Other information about containers can be retrieved through Portbase: www.portbase.comThe information behind the log-in is for the shipping lines and customers of RWG.

2. How can I register for the RWG news feed?

The user can download the application RWGServices through the Apple App Store or Google Play Store. In the application’s Settings, the user can indicate whether he or she wants to receive notifications (push messages) for barges, trucks or trains or a combination of these modalities. The user can change the settings for these notifications at any time.

3. How do I get an Electronic Interchange?

The user can get an Electronic Interchange through RWGServices, after having filled in the required data correctly (TAR number and transport company). For the direct link to this page, click here

4. Why do I have to pre-announce my terminal visit?

Because of correct pre-notification, the delivery and/or collection of containers becomes easier than ever, resulting in efficient terminal visits every time. Due to the high degree of automation at the terminal, it is necessary to send in all information concerning containers and cargo before the terminal visit. At RWG, information always precedes the container. RWG requests carriers, forwarders and shippers to electronically notify all relevant container information in advance. Portbase is the portal to do this in (Portbase).

5. When is RWG open?

The entire year, the RWG terminal is open 24 hours a day and 7 days a week, with the exception of Christmas Day and New Year’s Day. If the terminal has to be closed due to weather conditions or planned system outages, this will be communicated through the website and mobile application of RWGServices. Click here for the opening hours of RWG.

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