Operational Information

Truck

RWG works with a so-called Truck Appointment System that consists of time slots of 1 hour. During the week, a grace period of 15 minutes is added after the time slot. Time slots must also be booked during the evening and the night, between 19.00 and 06.00. However, it is possible to access the terminal throughout this entire period of time. The same applies for the weekend period from Firdays 19.00 until Mondays 06.00.

Keep in mind that your appointment will be cancelled 30 minutes before the start of the booked time slot if the pre-announcement is not (entirely) correct. Appointments can be booked during onging time slots if capacity is available. To be able to do this, though, all pre-announcement conditions have to be met within 15 minutes after you have booked the time slot. The truck visit needs to be pre-announced through the Port Community System of Portbase. Click here for more information about the pre-announcement.

Click here for the real-time occupancy of the time slots. More operational information is available via this leaflet.

Barge

Pre-announcement for barge visits has to be done through Portbase. The pre-announcement has to be done at least 48 hours before ETA. Click here for more information about the pre-announcement. The designated window for the barge will be sent to you latest 24 hours before ETA. The load list and discharge list must be sent to RWG at least 12 hours before ETA. For barge, a cut off of 2 hours before ETA applies.

Rail

Pre-announcement for train visits has to be done by means of the railway timetable. The pre-announcement has to be done at least 48 hours before ETA. The load list and discharge list can be accessed through Portbase. The designated window for the train will be sent to you latest 24 hours before ETA. The load list and discharge list must be sent to RWG at least 12 hours before ETA. For rail, a cut off of 2 hours before ETA applies. More information regarding train handling at RWG is available in the document train handling at RWG.

Cargo opening and cargo closing

The delivery of containers needs to take place between the cargo opening and cargo closing of the particular vessel. The cargo opening and cargo closing can be found here.

Nuclear Detection

At RWG nuclear detection of containers and cargo takes place during the in- and outgoing truck gate process. In order to guarantee a smooth operation, RWG and Customs have developed a leaflet about what to do in case radiation is detected at the RWG terminal. Click here to view the leaflet.

Authorisations

For an overview of the Authorations of RWG see below.

Authorisation TSO (temporary storage facilities): NL00740023137

Authorisation Public Customs Warehouse - type II: NL00740023138

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