From Wednesday 1 February 2023, a surcharge of €15 (excl. VAT) will be required to book a timeslot during peak hours, between 06:00 hrs and 17:59 hrs on weekdays. The introduction of this change is a measure that RWG is taking in connection with the high volumes at the terminal at the relevant times. There will be no further changes to the booking process. If an appointment is booked during peak hours, RWG will charge a surcharge. This invoice is sent by partner Secure Logistics.
We kindly request all truck operators to use their Secure Logistics account and log in to XS-ID Online. Then go to the company details page and scroll down until you arrive at the 'contracts' heading. You can then agree to the (put a green check mark) General Terms and Conditions of RWG for the booking of time slots. Without approval, it will not be possible to book a time slot from Saturday 31 December 2022. The actual invoicing of the surcharge will start on Wednesday 1 February 2023.
Please also check your EAN number. When your EAN number is not or no longer active, you will eventually no longer be able to make use of the service Hinterland Container Notification (HCN) of Portbase and the functionalities available within this service. This also means booking at RWG will not be possible.
Carriers who book a time slot more than sixty times, per Cargo Card, a year will receive a refund of the costs of the CargoCards they have put into use. This condition applies 1 year after the start of invoicing.
RWG is operational 24/7 and deploys 100% handling capacity for the handling of trucks during these times.
More information and answers to frequently asked questions can be found via www.rwg.nl.