On Saturday 3 June 2023 from 07:00 hrs until 19:00 hrs, maintenance will be performed on RWG’s terminal. Trucks can enter the terminal Saturday 3 June 2023 until 05:30 hrs and must exit by 06:00 hrs.

As a result, no land and water side handling will take place and no time slots can be booked within this time frame. It is however possible to book a time slot before and after the maintenance. For questions regarding the gate process you can contact the department Data Control & Gate via email at dcg@rwg.nl. For questions regarding water side and rail handling you can contact the department Operations via email at operations@rwg.nl.

During the maintenance on Saturday 3 June you can contact RWG via the below telephone numbers:

• General 010 742 2000.
• Barge planner 010 742 2151.
• Vessel Planner 010 742 2141.
• DCG 010 742 2150

On Saturday 3 June 2023 from 07:00 hrs until 19:00 hrs, maintenance will be performed on RWG’s terminal. Trucks can enter the terminal Saturday 3 June 2023 06:30 hrs.

As a result, no land and water side handling will take place and no time slots can be booked within this time frame. It is however possible to book a time slot before and after the maintenance. For questions regarding the gate process you can contact the department Data Control & Gate via email at dcg@rwg.nl. For questions regarding water side and rail handling you can contact the department Operations via email at operations@rwg.nl.

On Saturday 3 June 2023 from 07:00 hrs until 19:00 hrs, maintenance will be performed on RWG’s terminal. Trucks can enter the terminal Saturday 3 June 2023 06:30 hrs.

As a result, no land and water side handling will take place and no time slots can be booked within this time frame. It is however possible to book a time slot before and after the maintenance. For questions regarding the gate process you can contact the department Data Control & Gate via email at dcg@rwg.nl. For questions regarding water side and rail handling you can contact the department Operations via email at operations@rwg.nl.

Next Monday, 24 April 2023, RWG will start with a surcharge of €15 (excl. VAT) for booking a time slot during peak hours, between 06:00 hrs and 17:59 hrs from Monday to Friday. Time slots from Monday 24 April 2023 can only be booked if you have agreed to the conditions of RWG.

Have you not yet agreed to the conditions? Then we ask you to do this as soon as possible. You can agree via your Secure Logistics account in XS-ID Online. Then go to the company details page and scroll down until you reach the 'contracts' section. You can then agree here (put a green check mark) to the Conditions of RWG for booking time slots. Without an agreement, time slots, both during and after peak hours, can no longer be booked from Monday 24 April 2023. The actual invoicing will also start from Monday 24 April 2023 at 06:00 hrs.

The weekly collective invoice for the surcharge for time slots at RWG is sent to the EAN number associated with the booking. The CargoCard plays no role in this, except that it is linked to the XS-ID. To clarify: The booking party receives the invoice, based on the EAN number together with the agreement to the conditions in XS-ID. The invoice only states the number of booked time slots, you can view more information via XS-ID Online.

Furthermore, the surcharge applies per booking of a time slot, not per container. If a combined pre-notification is possible, you pay the surcharge once.

Cargo cards with more than 60 time slots booked per year are eligible for a refund of the subscription fee applicable from the effective date of this surcharge.

The answers to frequently asked questions can be found at www.rwg.nl. For invoice-related questions you can contact Secure Logistics via rwg@secure-logistics.nl, other questions can be asked to RWG via customerservice@rwg.nl.

RWG is operational 24/7 and deploys 100% handling capacity for truck handling during these times.