11 apr

Information surcharge timeslots during peak hours

Published: 11-04-2023 16:35
Last changed: 11-04-2023 16:35

Monday 24 April 2023 RWG will enforce a surcharge of €15 (excl. VAT) for booking a time slot during peak hours, between 06:00 hrs in the morning and 17:59 hrs in the evening from Monday to Friday. Time slots from Monday 24 April 2023 can only be booked if you have agreed to the general terms and conditions of RWG.

You can agree to the terms and conditions via your Secure Logistics account in XS-ID Online. Then go to the company details page and scroll down until you reach the 'contracts' section. You can then agree here (put a green check mark) to the General Terms and Conditions of RWG for booking time slots. Without an agreement, time slots can no longer be booked from Monday24 April 2023. The actual invoicing will also start from Monday, April 24, 2023 at 06:00 AM.

The weekly collective invoice for the surcharge for time slots at RWG is sent to the EAN number associated with the booking. The CargoCard plays no role in this, except that it is linked to the XS-ID. To clarify: The booking party receives the invoice, based on the EAN number together with the agreement to the conditions in XS-ID. The invoice only states the number of booked time slots, you can view more information via XS-ID Online.

Furthermore, the surcharge applies per booking of a timeslot, not per container. If a combined pre-notification is possible, you pay the surcharge once.

Cargo cards on which more than 60 time slots are booked per year are eligible for a refund of the subscription costs applicable from the effective date of this surcharge.

The answers to frequently asked questions can be found at www.rwg.nl. For invoice-related questions you can contact Secure Logistics via [email protected], other questions can be asked to RWG via [email protected].

RWG is operational 24/7 and deploys 100% handling capacity for truck handling during these times.